Terms and Conditions

Modifications:

User:

Extension of responsibilities:

Product and purchase procedure:

Incorrect data and delinquency:

Refund value to be applied according to the status of the product:

The delivery of a possible return will not be managed directly at our facilities, but will be delivered to the carrier for shipment. We inform that, to avoid any incident, it is necessary that the smallest products (radios, headphones, accessories, etc.) are protected by an additional external packaging - just as you have received it at home - and thus avoid any type of damage or handling of the original packaging of the product during transport. For larger products (televisions, speakers, etc.) an external protection is essential, protecting the original, however, it is important that you make sure that the product is shipped properly protected inside the original box with the protections intended for this purpose. (corks, polystyrene, bubble wrap, etc.) and avoiding any type of manipulation in it.

For any questions about the correct delivery of the products to ARTYVIDEO Integrado SL, consult our Customer Service department.

All returns of products that do not have the original packaging will be rejected.

The normal warranty for the products offered by ARTYVIDEO Integrado SL through its website www.concertoaudio.com is two years. This guarantee is valid in all member countries of the European Union.

It should be noted that the products offered by ARTYVIDEO Integrado SL are top brands and of the best quality, sealed from the factory outlet. They are not used, opened or display products unless clearly specified.
The customer enjoys a total guarantee (return of the product and re-delivery of a brand new one) within the first week from receipt of the order if the product sent will not arrive in good aesthetic and working condition. In this case, all associated costs will be borne by ARTYVIDEO Integrated SL.

After this period, the customer has the option of taking the item in question to an authorized technical service for possible repair.
The guarantee of the products sold by ARTYVIDEO Integrado SL is provided and established exclusively by the manufacturer of the product, in the conditions of handling, correct use and conservation and in the terms contained in the guarantee certificates that are attached to all of them.

For any manufacturing and / or functional defect that the products purchased through ARTYVIDEO Integrado SL present, the manufacturer of the same is established as the sole responsible. ARTYVIDEO Integrado SL, in its capacity as a selling company, offers its clients the necessary mediation services to put them in contact with the manufacturer or distribution company, in this way the guarantee to the client in the terms of the same becomes effective. To make the guarantee effective, it is necessary to present a purchase invoice issued by ARTYVIDEO Integrado SL and packaging and other contents (manuals and controls).

In any case, the serial number of the product to be repaired must correspond to the files owned by ARTYVIDEO Integrated SL. The guarantee will not be valid in case of factors external to the normal use of the product, such as power surges or drops, use of inappropriate accessories or those prohibited by the manufacturers, falls, water, fire or improper or abusive handling by the customer or by third parties not authorized by the manufacturers.
The guarantee will begin on the same day of delivery and / or acceptance of the order.
The provisions of this guarantee do not exclude the benefits of the legal guarantee provided for in the Civil Code by hidden defect (s) in favor of the buyer.

Through the purchase or acquisition of a product or service, offered through www.CARTYVIDEO Integrado SLaudio.com, does not confer on the purchaser any right of alteration, exploitation, reproduction, distribution or public communication about it, reserving ARTYVIDEO Integrado SL all these rights. The transfer of the aforementioned rights will require the prior written consent of ARTYVIDEO Integrado SL. The client may not make said content available to third parties without the express consent of ARTYVIDEO Integrado SL, since the content provided by ARTYVIDEO Integrado SL through www.concertoaudio.com are subject to intellectual and industrial property rights and are exclusive ownership of ARTYVIDEO Integrado SL or its legitimate owners.

The purchases made with ARTYVIDEO Integrado SL are subject to Spanish legislation. In the event that any conflict or discrepancy arises in the interpretation or application of these contractual conditions, the parties expressly submit to the Courts and Tribunals of Alicante for the resolution of all conflicts that may arise in the interpretation or execution of the present contractual conditions, expressly waiving any other jurisdiction or jurisdiction that may correspond.

ARTYVIDEO Integrado SL guarantees security and confidentiality in all its communications with its clients.
All on-line payment operations are carried out through a secure server, based on the SSL standard that protects data against attempted breaches by third parties. The data of the purchase process is stored in a database designed for this purpose.
In accordance with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data, ARTYVIDEO Integrado SL undertakes to keep the personal data it deals with updated. Likewise, the affected party may exercise the legitimate rights that assist him of access, rectification, cancellation and opposition in the legally established terms, before the File Manager, identifying himself sufficiently, by writing to ARTYVIDEO Integrated SL C / Tridente nº35, 03540 Alicante .

1. All sales or deliveries on account are considered firm, once the product has been delivered, cancellations, exchanges or returns are not accepted except for breakage or damage in the delivery in which case the receiving client must point out the defects appreciated immediately Upon receipt of the merchandise, either it is delivered directly by ARTYVIDEO Integrado SL personnel or by a private transport company, having a maximum of 24 hours from receipt to make any type of claim, once that period has elapsed, the client must take charge of the item whatever its status. It is expressly warned that, in no case will the money be returned, ARTYVIDEO Integrado SL, after verifying the damage, will replace another product in impeccable condition as soon as possible. If the client cancels or wishes to change the order once it has been sent from the importer to ARTYVIDEO Integrated SL or at a later time, the client will assume all the costs of shipping and return of the merchandise with their corresponding insurance that have been generated and are will offer you the option of choosing another item of the same or higher price or you will be given a voucher for the amount paid on account to be consumed in ARTYVIDEO Integrado SL products when he has it.

2. The prices are strictly referred to the products and never to professional services such as installation, start-up, training on the handling of equipment, after-sales, etc. so that if they are necessary for the client, he must request them at the time of purchase and in any case, ARTYVIDEO Integrado SL will put him in contact with a qualified company regarding this type of services, which will estimate and invoice him accordingly. totally unrelated to ARTYVIDEO Integrated SL.

3. All products that must be delivered outside of our facilities will be transported by a private company and the cost of shipping plus the corresponding insurance fee will be borne by the buyer, such transport and insurance costs may be included in the sales invoice. if requested by the client. In no case will any merchandise be shipped or delivered in person to the store if it is not 100% paid.

4. The net prices offered are understood exclusively for payments in cash, transfer or cash deposit to our checking account.

5. Payment by debit-credit card implies a minimum surcharge of 2% of the amount and requires positive identification of the buyer by means of a valid ID or Passport.

6. ARTYVIDEO Integrado SL offers you the possibility of financing your purchase for which it only acts as an intermediary requesting the data stipulated by the company that grants the customer credit, therefore, it is only this borrowing company, which must respond to the customer of any type of claim regarding the credit received. It is expressly said that no merchandise will be delivered to the buyer until the imposition of the money granted on credit in our checking account becomes materially effective.

7. The guarantee of any product is offered by the national manufacturer / importer of the brand and never by the authorized store for its sale, this guarantee, unless expressly specified, does not cover any type of transport that is necessary for its repair, its The cost will always be borne by the client, nor does it include travel by a professional at home, the client being able to contract, if desired, a home collection and delivery service, the costs of which will be budgeted by the company providing the service in question.

8. Repairs will be considered covered by the manufacturer's warranty if the customer can prove his date of purchase by invoice and this does not exceed the period stipulated in each specific product.

9. The formalization of an order will be by signing and accepting a written estimate with the payment of an amount on account as an advance or signal that will vary according to the type of product at the discretion of ARTYVIDEO Integrated SL. In no case will this amount be less than 25% or greater than 75%. The merchandise will not be delivered until the buyer pays the rest of the total price of the product. In the case of distance selling by whatever means, the client must pay by deposit or transfer to our checking account, the total amount to be sent the genre.

10. Any order that has not been withdrawn from our facilities within a period of 6 months from the date of the product order document, will be considered canceled and the customer will lose the amount paid on account as a down payment. If the merchandise requested from our suppliers is not received by the customer within a maximum period of six months, the customer will have the right to request an alternative product and equivalent in price or higher, in no case lower. It is clear that ARTYVIDEO Integrado SL will not return the amount contributed on account in any case, no matter how extensive the delay.

11. In the event that an error occurs on the part of ARTYVIDEO Integrado SL and an erroneous product is sent that was never requested by the client, the client must notify us within a maximum period of 48 hours from receipt, ARTYVIDEO Integrado SL will give order of collection of the wrong package, it is understood that for this to occur the item sent by mistake must be sealed from origin and in impeccable condition, if it were opened and manipulated by the receiver, ARTYVIDEO Integrated SL reserves the right not to replace it and to close the commercial operation, if it is indeed confirmed that the merchandise has not been opened by the client, ARTYVIDEO Integrado SL will immediately proceed to send the correct article.

12. For any formal communication with a contractual and binding nature between buyer and seller, the Post Office Fax Buro service is established as the only accepted route, where both the content of the communication and the date of dispatch are recorded.

13. If there is a dispute before the courts, with a final judgment, a part of these general conditions of sale is declared void, the rest of the clauses will be in full force and commit both parties equally.

14. In the event of litigation and / or discrepancies between the parties, regardless of their own jurisdiction that may correspond to each one, both parties submit to the Courts of Justice of the Province of Alicante.

15. The purchase or delivery on account for any product to ARTYVIDEO Integrado SL, implies the acceptance of these conditions of purchase and sale.

All products on this website with a RRP equal to or greater than € 250 will be shipped prepaid at no cost to the buyer under the following conditions:

The buyer must indicate as shipping address any location within the peninsular, Spanish or Portuguese territory and the Balearic Islands.

Shipments to the Canary Islands, Ceuta, Melilla and any other Spanish or Portuguese territory, consult shipping conditions.

Check conditions for shipments to the rest of the world.

We promise that the products that you can buy on this website are all original and imported in Spain by authorized importers who offer an official after-sales guarantee as required by law.
We guarantee that our prices are as low as any of the competition so that, if you find one of our products cheaper on any other website of another authorized distributor of the brand in Spain, you only have to let us know and we will apply that price immediately. . If you have already made your purchase, if you notify us within the next 24 hours, we will pay you the difference proceeding to refund the difference.

Our best price guarantee refers only to brand new products that are fully valid without having been discontinued and that are for sale within the network of stores authorized by the official importer of the brand.

All used products, unofficial parallel importation or that are in liquidation due to exdemo, model liquidation, tare or defect, etc. are excluded from this best price guarantee.